Refund & Return Policy

At Bluma Flowers, we value your satisfaction and strive to ensure every arrangement meets your expectations. Due to the nature of our products, please review our refund and return terms below.

---

Order Cancellations & Refunds

We understand that plans can change.
Refunds are accepted only if the order has not yet gone out for delivery.

Once your order is out for delivery, it becomes ineligible for cancellation or refund, as all our floral products are fresh and perishable and prepared specifically for your order.

To request a cancellation or refund (before dispatch), please contact us immediately at maha@digitillusion.com with your order details.

---

Damages or Issues

If your order arrives damaged, incomplete, or if you receive the wrong item, please contact us right away at maha@digitillusion.com.
We’ll review the issue and make it right as soon as possible.

---

Non-Returnable Items

Because our products are fresh flowers and perishable goods, returns are not accepted once an order has been fulfilled or delivered.
We also cannot accept returns on custom arrangements or sale items.

---

Exchanges

Exchanges are not available for floral products. However, if an issue occurs before delivery, our team will work with you to provide an appropriate solution or replacement.

---

Refund Process

If your refund is approved (for orders cancelled before dispatch), it will be processed back to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to post the refund.

---

💐 Thank you for choosing Bluma Flowers. We appreciate your understanding — every bouquet is crafted fresh, especially for you.